What pain point does it solve?
If you were in any city and had a potholed road to live on, unattended garbage or water logged streets what would you do? The Ahmedabad 3-1-1 app on your smartphone is the simplest way to raise your voice ..
For a Civic services for a big city it is difficult for an administration to know the small problems like water leakage , a potholes ,non collection of garbage etc. immediately which ultimately leads to a bigger problem and some times to a catasphoric failure. But this small problems are being known to the common men moving around the area . However these problems are not brought to notice of authority as they have to go to ward office for which no body have will and time.
Ahmedabad 3-1-1 is a Non-Profit voice raising platform for citizens to report civic issues, and governments to track, manage, and solve--ultimately making cities better through transparency, collaboration, and cooperation.
Wide access to mobile phones will make it an ideal platform for government and citizen bypassing the need for traditional physical networks for communications and saving the time of both – citizens and public service personnel in both emerging and developed economies.